Our goal is to provide a great user experience for our customers and future customers. To further this goal we may obtain specific individual data as well as anonymous information.

Our Privacy Policy is designed to provide insight into what information is collected, why it is collected and how it is used.

We do not sell your personal information

Our business model is based around providing quality service, not selling your personal information.

Information we collect

Depending on how we come in contact with individuals and organizations and how users interact with our organization, we may obtain personal and anonymous data.

Personal data

Specific data may include an individual and / or company name, address, email, phone, etc. Personal data may be utilized to follow up on product / service questions, requests for price quotes, customer service conversations, deliver requested newsletters, etc.

Anonymous data

General data is utilized with the ultimate goal of providing a great user experience. Efficiencies help reduce cost, improve customer service, expand product offerings and include many other benefits. Anonymous information may be utilized to better understand user intent which we hope leads to an even greater user experience.

Ability to opt out

We honor opting out of marketing messages, follow up, etc. Simply let us know you’d like to opt out at the email below.

3rd Party Services

Most modern organizations utilize 3rd party services and we are no exception. One example is Google for potentially many services, including website traffic analytics.

We may even remove ourselves from the data exchange so that we do not come in contact with your personal data. An example of this would be processing a customer payment where customers make payments directly on 3rd party infrastructure (ie Stripe) and we never have access to the information.

Personal data under General Data Protection Regulation (GDPR)

If are in the European Economic Area (EEA) the legal basis for collecting and utilizing personal data will depend on data collected and the context in which it was collected. Personal information may be used to provide requested information, it may be used by permission granted, legitimate business interest that does not overreach beyond user’s legal rights, to process payment via a 3rd party service or other, to comply with federal, state, local, etc. laws.

If you utilize our services in the EEA, you have certain data protection rights. If you wish to be informed about what your personal data we hold and if you want it to be removed from our systems, you may contact us at the address below.

In certain circumstances you have the following data protection rights:

• Right to access, update, delete information we have on file.
• Right to rectify information on file to update inaccurate or incomplete data.
• Right to object to processing your personal data.
• Right to request that we restrict the processing of your personal data.
• Right to portability and be provided with a copy of your personal data in a structured and common format.
• Right to withdraw consent that you previously offered.

We may ask you to verify your identity before taking action on personal data requests.

You have the right to complain to a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the EEA.

Data retention

We purge and delete data at times to help prevent data bloat but retain personal data as necessary from a practical and or legal prospective.

Use of Data

We use various types of data for various reasons:

• Customer service
• Improve our service
• Enable use on multi-browsers, devices
• Improve operational efficiencies
• Prevent technical issues
• and more

Permission

If and when we use personally identifiable information we want to utilize it with permission and within our privacy policy (ie provide requested information, etc.).

Children’s privacy

We strive for family friendly content, our website and services are for ages 18 and above. We do not knowingly collect personally identifiable data from ages below 18 yrs of age without express permission from the parent / guardian. If you become aware of information collected outside these parameters, please let us know at the contact method below.

Data Security

While there may be no system that is completely impenetrable, and we can not guarantee absolute security, we do strive to use commercially acceptable means to protect your personal data as well as to utilize partners and 3rd Party Providers that have infrastructure and policies in place.

Policy changes

We reserve the right to make changes to this privacy policy without notice.

If you have questions or need to advise us of privacy concerns please contact us at:

help @ torotango . com